TEERA.AI — Frequently Asked Questions

Q1 — What inspired the creation of TEERA.AI?

TEERA.AI was created to eliminate the chaos of manual accounting and empower Malaysian businesses with automation that feels effortless. It simplifies bookkeeping, enhances accuracy, and gives entrepreneurs more time to focus on growth.

Q2 — Why is TEERA.AI called Malaysia’s first premium AI-powered accounting solution?

TEERA.AI is more than software—it’s a transformation in how Malaysian SMEs handle compliance, forecasting, and financial management. With advanced automation and predictive insights, it redefines accounting for the modern business world.

Q3 — Who can benefit most from TEERA.AI?

Entrepreneurs, accountants, and CFOs seeking clarity, automation, and control without spending hours on spreadsheets will find TEERA.AI invaluable.

Q4 — How does TEERA.AI align with the future of accounting?

TEERA.AI combines automation, compliance, and intelligence—turning accounting into a predictive, data-driven advantage that supports better business decisions.

Q5 — Is TEERA.AI built specifically for Malaysian businesses?

Yes. TEERA.AI is developed according to Malaysia’s accounting standards, LHDN e-Invoicing framework, and SST compliance—ensuring businesses stay compliant from day one.

Q6 — What unique automation features set TEERA.AI apart?

TEERA.AI integrates AI-OCR scanning, auto-classification, real-time reconciliation, and multi-currency management—all within one seamless platform.

Q7 — How does the built-in AI Chat Assistant simplify accounting tasks?

Users can simply ask, “Show me unpaid invoices” or “What’s my monthly expense trend?” and receive instant, data-backed answers from the AI Assistant—making accounting smarter and faster.

Q8 — Can TEERA.AI manage multiple entities or branches?

Yes. TEERA.AI supports multi-entity management, enabling users to monitor each branch’s performance and consolidate financial data effortlessly under one secure dashboard.

Q9 — Does TEERA.AI integrate with banks and existing software?

Absolutely. TEERA.AI syncs live with major Malaysian banks and popular ERP tools, ensuring real-time updates and error-free reconciliation.

Q10 — What intelligence features are available in the TEERA.AI dashboard?

The dashboard provides visual insights into revenue, cash flow, tax exposure, and expenses—turning complex data into clear, actionable insights.

Q11 — How does TEERA.AI save time every week?

With automated entries, reconciliation, and invoice tracking, users can save over 10 hours weekly—freeing up time for strategy and growth.

Q12 — What cost advantages does TEERA.AI offer SMEs?

By reducing manual bookkeeping and ensuring faster audits, TEERA.AI helps businesses save thousands annually in operational and compliance costs.

Q13 — Can TEERA.AI improve decision-making for business owners?

Yes. TEERA.AI transforms raw financial data into meaningful forecasts and profit insights, empowering owners to make informed, confident decisions.

Q14 — How does TEERA.AI help reduce financial stress?

With real-time tracking, automated reports, and compliance alerts, TEERA.AI ensures business owners always know their financial standing—eliminating last-minute surprises.

Q15 — Does TEERA.AI improve collaboration between accountants and clients?

Yes. TEERA.AI offers real-time dashboards and shared access, reducing back-and-forth communication and enhancing collaboration between clients and accountants.

Q16 — How does TEERA.AI build business confidence?

By keeping financial data clean, compliant, and current, TEERA.AI gives business owners the clarity and confidence to focus on growth instead of paperwork.

Q17 — Does OCR work with handwritten receipts?

Yes. TEERA.AI’s OCR engine reads both printed and handwritten Malaysian receipts. It also suggests corrections when needed and improves accuracy through continuous learning.

Q18 — What types of documents does TEERA.AI support?

TEERA.AI supports receipts, invoices, supplier bills, delivery notes, contracts, and other financial documents—whether in image, PDF, or scanned format.

Q19 — How does the dashboard support daily business decisions?

The dashboard highlights key metrics like cash flow, pending bills, and receivables—helping business owners make fast, informed financial decisions.

Q20 — Does the dashboard update in real time?

Yes. Every transaction, payment, or invoice update is reflected instantly, so users always view the most current financial data.

Q21 — Can Teera.AI detect financial anomalies automatically?

Yes, Teera.AI uses advanced AI algorithms to monitor your business transactions in real time. It can automatically detect unusual patterns, discrepancies, or potential errors in your financial data. By flagging anomalies early, Teera.AI helps Malaysian SMEs prevent costly mistakes, ensure accurate bookkeeping, and maintain compliance with local regulations.

Q22 — How can Teera.AI prevent bookkeeping errors?

Teera.AI minimizes human errors by automating repetitive accounting tasks such as data entry, reconciliation, and invoice tracking. Its AI continuously cross-checks transactions and identifies inconsistencies, reducing the risk of mistakes. For SMEs in Malaysia, this means more accurate financial records, faster reporting, and less time spent on manual bookkeeping.

Q23 — What happens if I encounter an issue with Teera.AI?

If you face any issues, Teera.AI provides comprehensive customer support at support@teera.ai to resolve problems quickly. Our support team can guide you through technical challenges, software setup, or accounting queries. Additionally, Teera.AI’s AI system often detects potential issues before they impact your business, ensuring smooth financial operations for Malaysian SMEs.

Q24 — Can Teera.AI predict cash flow or potential financial issues?

Yes, Teera.AI leverages advanced AI algorithms to analyze your historical financial data, current transactions, and business trends to predict cash flow and identify potential financial issues before they arise. For Malaysian SMEs, this means you can plan ahead, manage expenses proactively, and avoid unexpected cash shortages. By forecasting revenue, monitoring spending patterns, and highlighting risks early, Teera.AI empowers business owners with its smart AI Forecasting feature to make smarter, data-driven financial decisions.

Q25 — Does Teera.AI provide customer support in Malaysia?

Yes, Teera.AI offers dedicated customer support for businesses across Malaysia. Our team is available to assist with software onboarding, troubleshooting, and accounting guidance. Combined with AI-powered automation, Teera.AI ensures your business receives timely support, keeping financial processes seamless and stress-free.

Q26 — Can I cancel my Teera.AI subscription anytime?

Yes. You can cancel your Teera.AI subscription anytime. Your access will remain active until the end of your current billing period (or according to your plan terms), and you’ll retain the option to export your data for record-keeping or migration.

Q27 — Are there any hidden fees in Teera.AI plans?

No — Teera.AI is committed to transparent pricing with no hidden fees. What you see in the plan details is what you pay: subscription charges, included features, and optional add-ons if you choose them. There are no surprise costs, and all AI-powered tools such as automated bookkeeping, cash flow insights, and financial forecasting are clearly listed in the plan breakdown.

Q28 — Can I try Teera.AI features during the free trial?

Yes. Teera.AI allows you to try selected premium AI features during the free trial, giving you full visibility into how AI-powered automation, insights, and forecasting can support your business operations. Please note that access to premium AI features during the free trial is available only until 15 January 2026. After this date, premium features will be accessible based on the subscription plan you choose.

Q29 — What happens if I exceed my Teera.AI plan limits?

If you exceed your Teera.AI plan limits, you’ll be notified so you can review your usage. You can continue operating without disruption and choose to upgrade your subscription or add capacity based on your business needs. This flexible approach helps Malaysian SMEs scale smoothly without unexpected interruptions or penalties.

Q30 — Can I export my financial data if I cancel my subscription?

Yes, Teera.AI allows you to securely export all your financial data even after canceling your subscription. This ensures you retain full access to your records, reports, and transaction history, making it easy to switch systems or keep backup copies. For Malaysian SMEs, this provides peace of mind and seamless continuity in accounting.

Q31 — Does Teera.AI have backup and disaster recovery options?

Yes, Teera.AI provides robust backup and disaster recovery solutions to ensure your financial data is always safe. All data is securely stored in the cloud with automatic backups, so even in the event of hardware failure or unexpected disruptions, your records remain protected. Malaysian SMEs can rely on Teera.AI to maintain continuity, safeguard critical financial information, and recover data quickly without any loss.

Q32 — Does Teera.AI offer support in Malay, English, and Chinese?

Yes, Teera.AI provides customer support in Malay, English, and Chinese, ensuring Malaysian SMEs can get help in their preferred language. Whether it’s onboarding, troubleshooting, or understanding AI-powered features, our multilingual support team is ready to assist, making your accounting experience smooth and hassle-free.

Q33 — What happens to my data if I cancel my subscription?

If you cancel your Teera.AI subscription, your financial data remains secure and accessible. You can export all your records, reports, and transaction history at any time, ensuring a smooth transition to another system or safe backup. This guarantees Malaysian SMEs retain full control over their financial information even after ending their subscription.

Q34 — Does Teera.AI comply with Malaysian data protection laws?

Yes, Teera.AI fully complies with Malaysian data protection regulations, including the Personal Data Protection Act (PDPA). All financial and personal data is securely stored, encrypted, and handled according to strict privacy standards. This ensures Malaysian SMEs can confidently use Teera.AI for accounting and financial management while keeping sensitive information safe.

Q35 — Does Teera.AI offer live chat support?

Yes — Teera.AI provides live chat support to assist users in real time. Whether you need help with setup, troubleshooting, or understanding AI features, our support team is available through live chat to provide fast, helpful responses. This ensures Malaysian SMEs get the assistance they need right when they need it.

Q36 — Does Teera.AI notify me of tax deadlines?

Yes, Teera.AI helps Malaysian SMEs stay compliant by sending timely reminders for tax deadlines, including GST, SST, and LHDN submissions. Its AI continuously monitors your financial records and alerts you in advance, ensuring you never miss important filings and reducing the risk of penalties.

Q37 — Is Teera.AI easy to use for non-accountants?

Yes, Teera.AI is designed with user-friendly interfaces and intuitive AI automation, making it easy for non-accountants to manage their business finances. Malaysian SMEs can quickly handle invoicing, bookkeeping, and reporting without prior accounting knowledge, while the AI guides and simplifies complex financial tasks.

Q38 — What AI-powered features does Teera.AI offer?

Teera.AI comes packed with advanced AI-powered features designed for Malaysian SMEs, including: Automated Bookkeeping (AI categorizes transactions and reconciles accounts in real time), Cash Flow Forecasting, Financial Anomaly Detection, LHDN-Compliant e-Invoicing, Smart Reporting & Insights, Multi-Company Management, and Automated Payment Reminders. These features save time, reduce errors, and empower business owners to make data-driven financial decisions.

Q39 — Can I test Teera.AI’s Infinite Plan features before subscribing?

Yes — you can test Teera.AI’s Infinite Plan features during the free trial period, giving you full access to premium AI-powered tools before committing to a subscription. This allows Malaysian SMEs to explore advanced capabilities like automated forecasting, anomaly detection, multi-company management, and smart reporting risk-free before choosing the plan that fits their business needs.

Q40 — Can Teera.AI provide recommendations based on my business type?

Yes, Teera.AI’s AI is designed to analyze your business type, transaction patterns, and financial data to provide tailored recommendations. Whether you run a retail store, service business, or multi-branch SME, the AI suggests ways to optimize cash flow, reduce costs, improve invoicing, and enhance overall financial management, helping Malaysian SMEs make smarter, data-driven decisions.