General Troubleshooting Guide

General Troubleshooting Guide

1. 1. What should I do if TEERA.AI is not loading properly?

   Start by checking your internet connection. A slow or unstable network may prevent pages, dashboards, or data from loading correctly.

   • Refresh the page
   • Switch to a stronger Wi-Fi or mobile hotspot
   • Restart your router if needed

   A stable connection ensures smooth performance for all cloud-based features.

2. 2. What if I cannot log in to my TEERA.AI account?

   Incorrect login details are the most common cause of login issues.

   • Double-check your registered email and password
   • Use the “Forgot Password” option to reset your login
   • Verify whether your account has been activated
   • If your login email never arrived, check your spam/junk folder

3. 3. What should I do if TEERA.AI pages look stuck or not responding?

   Browser cache and cookies often cause loading or display issues.

   • Clear your browser cache and cookies
   • Close the browser completely and reopen it
   • Log in to TEERA.AI again
   • Try using an Incognito/Private Window to bypass cached data

   These steps help refresh your session and reload the latest version of the system.

4. 4. What if TEERA.AI features are not working smoothly on my browser?

   Some browsers perform better with cloud applications. Make sure you are using a supported and updated browser:

   • Google Chrome (highly recommended)
   • Safari
   • Microsoft Edge

   Older or unsupported browsers may cause errors, display problems, or missing features.

5. 5. Why am I not receiving emails from TEERA.AI?

   If you’re missing login credentials, OTP, invoices, or notifications:

   • Check your Spam/Junk/Promotions folders
   • Add TEERA.AI to your safe senders or trusted contacts list
   • Ensure your email storage is not full
   • Confirm that your email provider is functioning normally

   If you still have not received anything, contact support for verification.

6. 6. Why are certain TEERA.AI features locked or inaccessible?

   This may be related to your subscription plan.

   • Confirm that your subscription is active
   • Check if the feature is included in your selected plan
   • Ensure your latest payment was successful

   Upgrading your plan may unlock additional modules and capabilities.

7. 7. What should I do if my bank transactions are not syncing?

   Bank integrations may require periodic re-authorization.

   • Navigate to the Bank Connections module
   • Reconnect your linked bank account
   • Ensure your bank’s online system is not undergoing maintenance

   After reconnecting, allow a few minutes for the data to update.

8. 8. What if my dashboard data looks outdated or incomplete?

   Real-time dashboards update continuously, but occasional delays can occur.

   • Click Refresh on the dashboard
   • Ensure all transactions, invoices, and expenses are properly uploaded
   • Wait a few seconds for AI processing to complete

   If the issue remains, try logging out and logging back in.

9. 9. What should I do if TEERA.AI works on one device but not another?

   This usually indicates a device-specific problem.

   • Try logging in from another laptop, PC, or device
   • Ensure your main device has the latest browser updates
   • Restart your device to clear temporary glitches

   This helps identify whether the issue is with the platform or the device itself.

10. 10. What if none of the troubleshooting steps solve my issue?

    If the problem affects your workflow or persists beyond basic troubleshooting, contact TEERA.AI support immediately.

    • Submit a ticket via the in-app Help Center
    • Email us at support@teera.ai

    For faster assistance, include:

    • A screenshot of the issue
    • Any error messages displayed
    • The steps you took before the issue occurred

    Our support team will guide you step-by-step to resolve the problem.