Integrated Help & Support

Integrated Help & Support

24/7 guidance, instant answers and real-time assistance exactly when you need it.

At TEERA.AI, support isn’t an afterthought; it’s built into the core experience. Our Integrated Help & Support system ensures every user, from business owners to accountants, gets immediate and reliable assistance right inside the platform.

Whether you’re learning a feature, troubleshooting a workflow or checking compliance rules, TEERA.AI makes sure help is always just one click away, so you’re never left to figure things out alone.

Support That Lives Inside the Platform

The In-App Help Centre brings all essential guidance directly into your workspace—no switching tabs, no searching online, no confusion. Everything you need to learn and operate the system is integrated into the same environment where you work.

With TEERA.AI’s In-App Help Centre, you can:

  • Access step-by-step guides for every feature
  • Watch quick video tutorials for faster learning
  • Explore easy-to-understand FAQs designed for Malaysian users
  • Troubleshoot issues without needing deep accounting knowledge
  • Learn at your own pace, anytime

Everything is designed to empower both new users and experienced professionals with clear, simple instructions inside the platform.

AI Assistance That Responds Instantly

The Built-In AI Chatbot provides direct, real-time support for everyday questions—from processes and reports to Malaysian compliance. Instead of waiting for emails or tickets, you get answers in seconds.

The AI assistant inside TEERA.AI offers:

  • Instant answers to operational and accounting queries
  • Support in English, Bahasa Malaysia and Chinese
  • Up-to-date guidance on LHDN rules, e-Invoicing and local requirements
  • Helpful explanations for first-time or non-accounting users
  • Reliable assistance without waiting for a human response

Whether you need clarification on a report or help navigating a workflow, the AI assistant stays active, accurate and available around the clock.

Local Support You Can Trust

For advanced issues or personalised guidance, TEERA.AI connects you with a Malaysian customer support team that understands local business realities, regulations and industry practices.

Our team is available via:

  • Live chat for quick, in-the-moment troubleshooting
  • Email support for detailed questions and follow-ups
  • Direct phone assistance for critical or time-sensitive matters

This combination of AI and human support ensures your business receives fast, reliable and context-aware help whenever accuracy and compliance matter most.

Why TEERA.AI’s Support System Stands Out

Support should work as effortlessly as the software itself. TEERA.AI’s help ecosystem is built to be proactive, accessible and deeply aligned with Malaysian regulations and SME needs.

Users get:

  • A full 24/7 support ecosystem, not just a helpdesk
  • Real-time answers without long delays or ticket queues
  • Clear educational resources for continuous learning
  • Localised expertise for Malaysian compliance and tax rules
  • Help that adapts to both beginners and advanced users

With TEERA.AI, support becomes a seamless part of your daily workflow—something that quietly powers your operations instead of slowing them down.

Support That Grows With Your Business

As your business expands, your questions, workflows and compliance responsibilities evolve too. TEERA.AI’s Integrated Help & Support scales with you, ensuring that every new feature, regulation or best practice is backed by guidance you can rely on.

From first-time onboarding to advanced optimisation, you always have somewhere to turn for clear, friendly and reliable help—with Integrated Help & Support built into TEERA.AI.

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FAQs — Integrated Help & Support in TEERA.AI

1) How does the In-App Help Centre make learning easier?

It provides step-by-step guides, tutorials and FAQs inside the platform so users can immediately learn features, troubleshoot issues and understand processes without leaving TEERA.AI.

2) Does the AI Chatbot guide Malaysian compliance?

Yes. The chatbot is designed to answer questions on e-Invoicing, SST, LHDN rules and regulatory requirements, giving real-time clarity to both non-accountants and professionals.

3) Can users get support in multiple languages?

Absolutely. The support ecosystem includes multilingual assistance in English, Bahasa Malaysia and Chinese, ensuring accessibility for diverse Malaysian businesses.

4) When should users contact the local support team?

Anytime you need detailed troubleshooting, account-related help or personalised guidance. Live chat, email and phone support ensure complex issues are resolved quickly and accurately.

5) Is the support system suitable for beginners with no accounting background?

Yes. The entire help ecosystem—AI chatbot, tutorials, guides and local support—is designed so that even first-time users can operate TEERA.AI confidently without prior accounting experience.