What to Do If You Do Not Receive a Confirmation Email After Payment

What to Do If You Do Not Receive a Confirmation Email After Payment

1. Step 1: Check All Email Folders

   Check your Inbox, Spam/Junk, and Promotions/Updates folders for an email from TEERA.AI.

   If found, mark it as Not Spam to ensure future emails arrive properly.

   

2. Step 2: Verify the Email Address Used During Payment

   Ensure that the email address entered during registration or payment is correct.

   A spelling error may prevent the confirmation email from being delivered.

   

3. Step 3: Confirm Transaction Status With Your Bank/Payment App

   Check your bank or payment provider to verify whether the transaction is showing as Successful, Processing, or Failed.

   If payment is still pending, the confirmation email may be delayed.

4. Step 4: Wait Up to 15 Minutes (In Some Cases)

   In rare cases, email delivery may be delayed due to network congestion or mail server processing. Waiting a short period (up to 15 minutes) may resolve the issue.

5. Step 5: Contact TEERA.AI Support Team

   If you still haven’t received your confirmation email, contact our support team and provide the following for faster assistance:

   • Full Name
   • Email Used During Payment
   • Payment Reference or Screenshot (optional but helpful)

   📧 support@teera.ai

   Our team will verify your payment and reissue your confirmation and login credentials.