User Action Required:
– Checkbox acceptance during sign-upAt teera.ai (accessible via teera.ai/accounts), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable regulations.
1. Scope
This Policy applies to all users of the teera.ai accounting platform, including individuals, SMEs, corporates, and enterprise clients accessing our cloud-based services.
2. Data We Collect
We collect personal and business information, including but not limited to:
– Full name, email address, phone number
– Business name, registration number, SST number
– Financial records, invoices, tax data, payroll data
– IP address, browser details, cookies and usage logs
We also collect system-generated data, audit logs, and activity tracking to ensure secure operations.
3. How We Use Your Data
Your data may be used for:
– Providing and maintaining our accounting services
– Generating tax-compliant e-invoices (LHDN MyInvois)
– Payroll processing, bank feed reconciliation, and audit trails
– Communication, billing, customer support, and service notices
– Improving platform performance, fraud detection, and analytics
– Legal compliance with Malaysian laws and financial authorities
4. Third-Party Disclosure
We may share your data with:
– Our cloud service providers (e.g., AWS, RDS, etc.)
– Integrated API vendors (e.g., payment gateways, e-invoicing platforms, etc.)
– Legal and regulatory bodies (e.g., LHDN) when required by law.
All third-party providers are bound by data protection clauses to ensure your information is handled securely.
5. Security of Your Data
We implement industry-standard security controls including:
– End-to-end encryption (in transit and at rest)
– Role-based access controls (RBAC)
– Two-factor authentication (2FA)
– Firewall protection and system audit logs
In the event of a data breach, affected users will be notified within 72 hours as per our breach notification protocol.
6. User Rights
You have the right to:
– Access your personal data
– Correct inaccurate or outdated information
– Withdraw consent (where applicable)
– Request deletion of your data (subject to compliance limitations)
To exercise any of the above rights, contact us at privacy@teera.ai.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. For more details, please refer to our [Cookie Policy].
8. Data Retention
We retain personal data only as long as:
– It is necessary for service delivery
– It is required by applicable financial or tax regulations
– You have an active account or legal obligation
Upon termination, data is archived or securely deleted in accordance with our retention policy.
9. International Data Transfer
If we transfer data outside Malaysia, such transfers will be done in compliance with PDPA and other international data protection standards.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. All changes will be posted on this page and notified via the platform.
11. Contact Us
For questions or concerns, please reach out to:
teera.ai Privacy Officer
? Email: privacy@teera.ai
Display Location:
– Website footer
– Onboarding / Sign-up form
– User Settings > Privacy