Background

Terms of Service (Malaysia)

Effective Date: October 17, 2025

These Terms of Service (the “Terms”) govern your access to and use of the websites, software, products, and services provided by TEERA.AI (“TEERA.AI”, “we”, “us”, or “our”). By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree to these Terms, do not use the Services.

Drafting note: These Terms are intentionally drafted on behalf of “TEERA.AI” without listing a specific legal entity or SSM registration number, per business instruction.

1. Definitions

  • “Account”: Your registered profile and credentials for the Services.
  • “Customer Data”: Data you or your users submit to the Services.
  • “Output”: Content or results generated by the Services based on your inputs/prompts.
  • “Services”: TEERA.AI’s software, web apps, dashboards, APIs, documentation, widgets, models and related services made available at https://TEERA.AI/ or its subdomains.
  • “Site”: Our public websites at https://TEERA.AI/ and associated pages.
  • “User Roles”: Owner, Admin, and Standard users as configured in the Account.
2. Changes to These Terms

We may update these Terms from time to time. Material changes will take effect on the date stated in the notice. We will provide notice of material changes via email and/or in-app notice. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

3. Eligibility & Accounts

You must be at least 18 and capable of forming a binding contract under Malaysian law. You are responsible for safeguarding your credentials and all activity under your Account. Notify us immediately of any unauthorised use or security incident at legal@TEERA.AI. You must provide accurate, current and complete information and keep it updated. We may suspend or terminate your Account for false or misleading information or for breach of these Terms.

4. Access Rights & Licence

Subject to these Terms and your plan, we grant you a revocable, non-exclusive, non-transferable licence to access and use the Services for your internal business purposes. Except for ephemeral caching necessary for display, no copying is permitted unless expressly allowed by these Terms or applicable law.

5. Acceptable Use Policy (AUP)

You must not, and must not enable others to: - break the law or infringe intellectual-property, privacy, or confidentiality rights; - upload malicious code or interfere with servers, APIs, rate limits, or security controls; - use the Services to build, train, or improve competing products or models; - attempt to access non-public endpoints, data, models, or source code; - circumvent authentication, billing, usage caps, or paywalls; - post or transmit unlawful, harmful, defamatory, obscene, or hateful content; - harvest or misuse personal data of other users (including for unsolicited marketing).

We may monitor compliance and suspend or terminate Accounts that violate this AUP.

6. No Scraping, No Copying & Restricted Automated Access

Definitions.

“Tools” include all features, web apps, widgets, models, prompts, APIs, dashboards, and code we provide.

“Content” includes text, data, images, designs, code, and Outputs generated by the Tools.

“Automated Means” includes bots, crawlers, spiders, scrapers, offline readers, or similar tools.

Prohibited activities. You must not (and must not enable others to):

  1. scrape, crawl, spider, mine, or harvest any part of the Services, pages, endpoints, databases, or Outputs;
  2. copy, reproduce, download, mirror, frame, or archive the Services or any substantial part thereof;
  3. bulk-export, systematically collect, or use data, prompts, or Outputs to build, train, or augment any database, model, product, or service;
  4. reverse engineer, decompile, or attempt to access source code, weights, or non-public endpoints;
  5. use Outputs, data, or code for benchmarking or competitive analysis, or to train/fine-tune ML models without our prior written consent;
  6. resell, sublicense, or redistribute the Tools, Content, or Outputs, in whole or in part.

Programmatic access. Automated or scripted access is only permitted via TEERA.AI’s official API and requires:

  1. our prior written authorization,
  2. a valid API key, and
  3. compliance with our documentation, security requirements, and rate limits. We may suspend or revoke access at any time.

Robots & technical measures. You must honour our robots directives (including robots.txt and X-Robots-Tag headers) and other technical controls.

Enforcement. We may limit, suspend, or terminate access; remove content; and pursue all available remedies (including injunctive relief and damages) for violations of this Section. Contact legal@TEERA.AI for permissions or to report abuse.

7. Intellectual Property

We and our licensors retain all rights, title, and interest in and to the Services, Site, software, models, databases, designs, and marks. Except for the limited licence in Section 4, no rights are granted to you. You retain ownership of Customer Data. You grant us a worldwide, royalty-free licence to host, process, display, and use Customer Data solely to provide and improve the Services; to maintain security; comply with law; and as set out in our Privacy/Data Protection Policy.

Feedback. If you provide suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without restriction or compensation.

8. Privacy & Data Protection (PDPA)

We process personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and our Privacy / Data Protection Policy [link in Section 20]. Internet transmissions may not be fully secure; you acknowledge this risk. You are responsible for obtaining all necessary consents to upload Customer Data. Where required, a separate Data Processing Addendum (DPA) (Annex A) applies.

Security incidents. We will notify affected customers of a confirmed personal-data breach within 72 hours of confirmation, consistent with Annex A.

9. Third-Party Services & External Links

The Services may interoperate with third-party products or link to external sites. We are not responsible for those third parties, their content, or availability. Your use of third-party services is governed by their terms and privacy policies.

10. Plans, Fees, Taxes & Billing

Currency. Unless stated otherwise, fees are in MYR.

Pricing display. Prices shown in the portal exclude SST. SST at 8% will be calculated and applied at checkout where applicable, and will appear on your tax invoice.

Trials. We offer a 30-day free trial with no charges. At trial start, you indicate the intended number of companies: 1 company → default Signature trial; 3 companies → default Infinite trial. You must explicitly confirm or change the plan during the trial. Auto-conversion at day 30 occurs only if (a) a plan is confirmed and (b) a valid payment method is provided. Otherwise, the trial expires (see Section 13 for export/deletion).

Billing cycles & auto-renewal. We offer Monthly and Yearly plans. The Yearly plan is shown as a monthly equivalent but checkout shows the total for 1 year. The Monthly price may differ from the yearly monthly-equivalent. Subscriptions auto-renew by default. We provide a 30-day renewal notice for Yearly plans and a 7-day renewal notice for Monthly plans.

Price changes. Prices may change from time to time. We will provide 14 days’ prior notice for price changes on non-prepaid terms. If you have already paid for a Yearly term, the previously paid price is honoured for that paid tenure.

Non-refunds. Except as required by law or expressly stated otherwise, all fees are non-refundable. The 30-day trial is free.

Failure to pay. We may suspend or limit Services for overdue amounts. A 7-day grace period applies for failed renewals before suspension; reactivation occurs upon successful payment.

Invoices & e-invoicing. Billing communications and tax invoices (including e-Invoices) may be sent electronically to your Account email.

11. Service Availability, Maintenance & Support (No SLA/Credits)

We may perform scheduled or emergency maintenance. We will take reasonable steps to notify you of scheduled downtime. You acknowledge temporary unavailability can occur and that data loss is an inherent risk of any technology. You are responsible for maintaining your own backups of Customer Data. An overview of our service-availability posture is provided in Annex B (No SLA/Credits Statement).

12. Beta/Preview Features

We MAY offer alpha/beta/preview features. These are provided “as is,” may be modified or discontinued, and are excluded from any availability commitments.

13. Term, Suspension, Cancellation & Termination

These Terms start when you first use the Services and continue until terminated. You may cancel at any time via your Account portal or by written notice to billing@TEERA.AI. Cancellation takes effect at the end of the current billing period; access continues until then.

We may suspend or terminate your access immediately without any compression or whatsoever for:

  1. violation of these Terms/AUP;
  2. non-payment;
  3. legal or security risk;
  4. request of authorities; or
  5. discontinuation of the Services.

Data export & deletion. Upon termination or expiry, you may export Customer Data for 7 days. We will delete or irreversibly anonymise Customer Data by day 14 after termination/expiry, subject to legal retention requirements.

Downgrades. If you downgrade your plan, you acknowledge and accept that data and/or features may become limited or unavailable in the lower tier. TEERA.AI may archive or restrict access to data that exceeds the limits of the downgraded tier. We will show a clear warning and require your explicit acknowledgement prior to downgrade.

14. Warranties & Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage. We do not warrant that the Services will be uninterrupted, error-free, secure, or meet your requirements, or that Outputs will be accurate or fit for purpose. You are solely responsible for verifying Outputs and decisions made using them.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business interruption, even if advised of the possibility. Our aggregate liability for all claims arising out of or relating to the Services or these Terms shall not exceed the total fees you paid for the Services in the twelve (12) months immediately preceding the event giving rise to liability. Some jurisdictions do not allow certain exclusions or limitations; where prohibited, the minimum liability applies.

16. Indemnity

You will defend, indemnify, and hold harmless TEERA.AI, our affiliates, officers, employees, and suppliers from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  1. Customer Data;
  2. your use of the Services;
  3. your breach of these Terms; or
  4. your violation of any law or third-party right.
17. Confidentiality & Security

Each party may access the other party’s non-public information (“Confidential Information”). The receiving party will use reasonable care to protect it and use it only for purposes of these Terms. Exceptions apply to information that is public, independently developed, or rightfully received from third parties. We implement reasonable technical and organisational measures to protect the Services; however, no system is 100% secure.

18. Compliance; Export; Anti-Bribery; AML

You will comply with applicable laws and regulations, including anti-bribery, anti-corruption, sanctions, and export laws. You will not use the Services for unlawful activities, including money-laundering or terrorism financing. Where required by law, we may maintain records, cooperate with authorities, and report suspicious activity.

19. Notices & Policies

We may provide notices via the Site, your Account, or email to your registered address. Legal notices to TEERA.AI must be sent to legal@TEERA.AI

Support: support@TEERA.AI

Billing: billing@TEERA.AI

20. Miscellaneous

If any provision is found unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms (plus policies referenced by link) are the entire agreement between the parties regarding the Services and supersede prior or contemporaneous terms.

21. Marketing References

Unless you opt out by written notice to legal@TEERA.AI, you grant TEERA.AI permission to identify you as a customer and display your name and logo on our website and in marketing materials. You may revoke this permission at any time by emailing the same address.